Frequently Asked Questions

We accept payment by bank card (Visa, Mastercard, Amex), PayPal and Apple Pay.

All payments are 100% secure through our certified payment partner.

Yes, our site uses the SSL protocol (https://) and bank-grade encryption systems.

No payment information is stored on our site. You can order with complete confidence.

If your payment fails, try checking your balance or using a different card.

You can also contact our support team via the Contact page or at contact@proteksports.fr, and we'll help you complete your order.

Dental impression kit: shipped within 24–48 h.

Finished mouthguard: between 5 and 10 working days after we receive your impression.

Times may vary depending on the time of year and the destination.

Yes, we deliver to France, Belgium, Luxembourg, Germany, Spain, Italy, Portugal and the Netherlands.

Tracked delivery: €4.90, free on orders from €39. Full details are in the shipping policy.

As soon as your parcel is shipped, you receive a tracking number by e-mail so you can follow your delivery in real time.

First check the tracking information sent to you by e-mail.

If the stated delivery time has passed, contact us at contact@proteksports.fr with your order number. We will open an investigation with the carrier and keep you informed.

A custom-fit product cannot be refunded under the right of withdrawal: it is made from your impression. Mouthguards printed to order (design, text, logo, flag or collection pattern) are not refundable either.

The plain Classic boil-and-bite mouthguard and accessories that are still sealed can be returned within 14 days, at your expense. An item that has been unsealed, moulded or worn cannot be taken back for hygiene reasons.

A manufacturing defect, a laboratory error or a damaged parcel is still covered. See the returns policy.

A custom-fit mouthguard is made from an impression to give an individual fit during sport. It does not replace a bruxism splint or a therapeutic device prescribed by a healthcare professional.

You place your order on our website and we send you a dental impression kit to use at home. You take your impression easily by following the instructions, then send it back to us.

As soon as we receive it, our laboratory makes your custom-fit mouthguard and ships it to you within a few days.

Allow 24–48 h to receive your dental impression kit, then 5–10 working days after your impression is validated for the mouthguard to be made and shipped.

There is no universal lifespan. Replace the mouthguard if it is split, thinned, deformed, has become too loose or no longer fits your teeth. For children and teenagers, growth means more frequent checks are needed.

👉 No, wearing a custom-fit mouthguard with braces is not recommended.

As every brace is unique and changes over time, the moulding could get in the way of or damage the brackets.

In this case, it is important to ask your orthodontist or dentist for advice before wearing any mouthguard.

From age 7 to 8.

However, as children grow and their teeth change, it is often necessary to remake the mouthguard regularly so that it stays well fitted and effective.

Rinse it in cold water after each use.

Brush it gently with a soft brush and a mild toothpaste.

Let it air-dry and store it in its ventilated case.

⚠️ Avoid any source of heat (hot water, sunlight, radiator), as this could warp it.

We generally keep your dental impressions for a certain time.

This lets us quickly make a new mouthguard without you having to take a new impression. Contact us to find out whether your impression is still available.

Yes! You can personalise your mouthguard however you like: colour, logo, name, number, or a design created with artificial intelligence and viewable in 3D.

We also accept JPEG, PNG or PDF image formats.

A boil-and-bite mouthguard is a model you mould to your teeth yourself using heat.

It offers effective, well-fitted protection, ideal for athletes who want a quick, affordable and high-performing solution

Our boil-and-bite mouthguards are suitable for adults and children aged 11 and over.

1. Heat some water (hot but not boiling, about 80 °C).
   
2. 
   Dip the mouthguard in the water for 30 seconds.
   
3. 
   Take it out, gently shake off the excess water and place it in your mouth.
   
4. 
   Bite down firmly for 30 seconds so that it takes the shape of your teeth.
   
5. 
   Leave it to cool at room temperature.
   

Your mouthguard is now ready to use!

Don't worry: our models can be remoulded.

You can remould them several times by simply repeating the process (hot water 30 s → mouth 30 s).

The average lifespan is around 2 years, depending on how often it is used and how it is cared for.

Replace it as soon as you notice any deformation, loss of fit or visible wear

✅ Yes, our boil-and-bite mouthguards can be used with braces.

They mould easily around the brackets and provide suitable protection.

Just make sure you follow the moulding instructions carefully and check the fit regularly

• Rinse it in cold water after each use.
  
• 
  Clean it gently with a toothbrush and mild toothpaste.
  
• 
  Let it dry and store it in its ventilated case.
  
  ⚠️ Do not use boiling water or leave it in the sun.