Terms and Conditions of Sale

These general terms and conditions of sale (Terms) apply to orders placed by consumers on the proteksports.fr website. They supplement the shipping policy, the returns policy and the mediation page.

A custom-fit product cannot be refunded under the right of withdrawal, nor can a mouthguard printed to order: they are made for you. The statutory guarantees of conformity and against hidden defects always apply.

Article 1 – Seller

• PROTEKSPORTS, 7 rue Saint-Fiacre, 77100 Meaux, France
• RCS 814 428 785
• E-mail: contact@proteksports.fr · Telephone: 07 61 62 38 88 (Monday to Friday, 9 am–6 pm)

Article 2 – Scope

The applicable Terms are those online on the day of the order. By confirming payment, you acknowledge that you have read and accepted them. They can be consulted at any time on this page and can be saved or printed.

Orders from clubs, associations and businesses are subject to a quote and to specific conditions (see the club offer). In the event of a conflict, those specific conditions prevail over these Terms.

Article 3 – Products

• Custom-fit mouthguard: made in a laboratory from the dental impression you take at home with the kit provided.
• Boil-and-bite (thermoformable) mouthguard: a model you mould yourself in hot water, plain (Classic) or printed to order (design, flag, text or logo).
• Accessories: impression kit, replacement putties, carry case, cleaning tablets.

The essential characteristics of each product (material, thickness, colours, lead times) are shown on its product page. Photos, previews and 3D views are as accurate as possible; slight differences in shade or rendering may occur depending on the screen and the printing.

A sports mouthguard reduces the risk of dental injury without being able to eliminate it. It is neither a medical device nor a bruxism splint. A custom-fit mouthguard is not recommended during orthodontic treatment (braces) and can be made from the age of 7 to 8; boil-and-bite mouthguards are suitable from the age of 11. If in doubt, ask your dentist or orthodontist for advice.

Article 4 – Personalisation

The texts, logos, images or designs (including those created with artificial intelligence) that you choose or provide must be lawful. You guarantee that you hold the necessary rights to the items you send us. You authorise us to reproduce them solely to make your order.

We may refuse content that breaches the law or the rights of a third party (trade mark, copyright, image rights), or that is insulting, discriminatory or violent. We will inform you and, if the order cannot be fulfilled, refund it.

The product is made according to the design and options chosen or approved when ordering.

Article 5 – Ordering

1. You choose your products and options, then add them to the basket.
2. From the basket, you check the contents, the total price and, where applicable, a promo code.
3. You are redirected to the secure payment page, where you enter your e-mail address and delivery address, then pay.
4. The contract is concluded when payment is confirmed. A summary e-mail is then sent to you: please keep it.

A minor may only order through their legal representative. We may refuse or cancel an order for a legitimate reason (an ongoing payment dispute, an abnormal or fraudulent order); any amount already paid is then refunded.

Article 6 – How a custom-fit order works

1. The dental impression kit is shipped within 24–48 working hours, with the instructions and everything needed for the return.
2. You take the impression following the instructions, then send a photo of it to contact@proteksports.fr for approval.
3. If the impression cannot be used, you take it again with the remaining putties or with an additional putty kit (sold separately).
4. You return the approved impression and any unused materials to the workshop, in the envelope and with the label provided.
5. Production takes 5–10 working days after receipt of the approved impression, then the mouthguard is shipped.

The fit of a custom-fit mouthguard depends on the impression: production only starts once an approved impression has been received. Impressions are generally kept for a while after production, with no guaranteed period.

Article 7 – Prices

Prices are shown in euros, including all taxes. Where PROTEKSPORTS is covered by the VAT franchise scheme, the mention “TVA non applicable, article 293 B du CGI” (VAT not applicable, article 293 B of the French General Tax Code) appears on the invoice. Delivery charges are shown before payment: €4.90, free on orders from €39 (see the shipping policy).

The price invoiced is the price displayed at the time of the order. A promo code applies under the conditions stated in the offer (duration, amount, products concerned).

Article 8 – Payment

The full price is payable when ordering, by bank card (Visa, Mastercard, American Express), Apple Pay or PayPal, depending on the methods offered on the payment page. Payment is processed by Stripe: your bank details do not pass through our website and are not stored by PROTEKSPORTS.

Article 9 – Delivery

We deliver to mainland France, Belgium, Luxembourg, Germany, Spain, Italy, Portugal and the Netherlands, by tracked delivery, to the address given at payment. Lead times are set out in the shipping policy. If no date or lead time is stated, delivery takes place no later than 30 days after the order.

The risk of loss or damage passes to you when you receive the parcel. If a parcel is damaged or does not arrive, write to us with your order number: we will open an investigation with the carrier. In the event of a delay, you may ask us to deliver within a reasonable additional period and, failing that, terminate the contract under the conditions of articles L. 216-6 et seq. of the Code de la consommation (French Consumer Code).

Article 10 – Right of withdrawal

Excluded products. The right of withdrawal does not apply:

• to custom-fit mouthguards, made from your impression, nor to mouthguards printed or personalised to order, made to your specifications (article L. 221-28 3° of the Code de la consommation);
• to products unsealed after delivery that cannot be returned for hygiene reasons: a mouthguard that has been moulded or worn, an opened kit or opened putties (article L. 221-28 5°).

Products concerned. The plain Classic boil-and-bite mouthguard and unsealed accessories may be withdrawn from within 14 days of receipt, without giving any reason.

How to proceed. Inform us before the deadline by a clear statement, by e-mail to contact@proteksports.fr or using the form below. Then return the products, complete and in their original packaging, to the address we give you, no later than 14 days after informing us. Return costs are borne by you.

Refund. We refund the price of the products and the initial delivery charges (based on the standard rate) within 14 days of your request, using the payment method used for the order. We may withhold the refund until we have received the products or you have provided proof of shipping them. You may be held liable for any loss in value of the products resulting from handling other than what is necessary to establish their nature and characteristics.

Article 11 – Statutory guarantees

All our products benefit from the statutory guarantee of conformity and the guarantee against hidden defects, including when they are excluded from the right of withdrawal.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory guarantee of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if: 1° the professional refuses to repair or replace the goods; 2° the repair or replacement of the goods takes place after a period of thirty days; 3° the repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods; 4° the lack of conformity of the goods persists despite the professional’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the goods first. The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are returned in working order. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Code de la consommation.

A seller who obstructs in bad faith the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the Code de la consommation).

The consumer also benefits from the statutory guarantee against hidden defects under articles 1641 to 1649 of the Code civil (French Civil Code), for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

To make a guarantee claim, write to contact@proteksports.fr with your order number and, if possible, photos.

Article 12 – Use and liability

Follow the instructions provided (moulding, care, storage). Check the mouthguard before each use and replace it if it is cracked, thinner, deformed or no longer fits properly; in children, growth requires more frequent checks.

We cannot be held liable for damage resulting from use that does not comply with the instructions, from modification of the product or from normal wear and tear. These limits do not apply in the event of fault on our part or to personal injury caused by a defective product, and in no way reduce your statutory guarantees.

Article 13 – Intellectual property

The texts, photos, visuals, collection designs, logos and trade marks on the website are the property of PROTEKSPORTS or its partners. Any reproduction without prior written permission is prohibited. You retain your rights to the items you provide to personalise your order.

Article 14 – Personal data

The data needed for your order is processed by PROTEKSPORTS to fulfil it and provide customer follow-up. Your rights and details of the processing are set out in the privacy policy.

Article 15 – Customer service and mediation

For any question or complaint, contact us at contact@proteksports.fr or on 07 61 62 38 88 (Monday to Friday, 9 am–6 pm), quoting your order number.

If your complaint has not been resolved, you may refer it free of charge to a consumer mediator, under the conditions described on the mediation page.

Article 16 – Applicable law and disputes

These Terms are governed by French law. If you live in another member state of the European Union, you retain the protection of the mandatory provisions of the law of your country of residence. In the event of a dispute, you may refer it to the court with jurisdiction under the law, in particular that of your place of residence.

The website is available in several languages; only the French version of these Terms is authoritative.

Annex – Withdrawal form

Complete and return this form only if you wish to withdraw from the contract (products concerned: article 10).

For the attention of PROTEKSPORTS, 7 rue Saint-Fiacre, 77100 Meaux, France – contact@proteksports.fr:

• I hereby give notice that I withdraw from the contract for the sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date:

Last updated: 4 October 2026.